Using a listserv or group to create "community"?
Tips, Tools, Strategies, and Technology
In my experience the answer is yes of course, but these tools are also really limited in ways that are really inhibitive for diverse communities. Given a community with many groups and interests contained within it, a simple listserv is insufficient to encourage interest-specific development. Ideally there would be functionality for a given community group to contain subgroups that can discuss among themselves without noising up and being diluted by the main listserv. But most commonly available and accessible tools don't offer that kind of tiered subgrouping functionality.
I've seen some packaged services (like Wiggio?) but in my experience, asking someone to register for a site and then pick a set of groups is a non-starter for 95%, everyone other than the already-engaged -- so Google groups is the easiest option to include 'anyone who shows interest' (even moreso than yahoo, which requires an id to sign in). But just try creating a tiered group system in google groups -- it's impossible to really manage well given that people are going to end up in one place and not another, message the wrong group about a given topic, etc.
Would love to see how folks in this space deal with subgrouping effectively.